Privacy Policy

Last updated: 22 September 2026

1. About this Privacy Policy

Award Global Pty Limited (ABN 13 132 881 960) (“Award Global”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, hold, use and disclose personal information and how you may access or correct your personal information or make a privacy-related complaint.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

This Privacy Policy applies to our website at https://www.awardglobal.com.au, our online forms and digital services, and our interactions with customers, prospective customers, business partners, job applicants and other individuals.

Award Global operates a group of businesses providing services across areas including property, mortgage and finance, funds management, professional services and related business activities. Certain businesses within the Award Global group may maintain their own privacy policies where required by their particular services or regulatory obligations. Where a separate privacy policy applies, that policy will govern the relevant service.

2. Personal Information We Collect

The types of personal information we collect depend on your relationship with us and the services you enquire about or use.

Personal information we may collect includes:

your name, date of birth and contact details, including your telephone number, email address and residential or postal address;
identification information where required for a particular service;
information contained in enquiries, applications, correspondence or other communications with us;
property-related information, including information relating to property ownership, purchasing, selling, leasing or investment enquiries;
financial, employment, income, lending or banking information where relevant to the services you request;
information relating to your professional or business activities;
information you provide when attending events, seminars, promotions or other activities organised by us;
employment history, qualifications, curriculum vitae, cover letters and other information provided when applying for employment with us;
records of communications and interactions with us;
technical information such as your IP address, browser type, device information, website activity and other information collected through cookies and similar technologies; and
any other information you voluntarily provide to us.

In some circumstances, and only where reasonably necessary for our activities or required or permitted by law, we may collect sensitive information. Where consent is required by law, we will obtain your consent before collecting such information.

3. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

submit an enquiry or contact form through our website;
contact us by telephone, email, social media or other communication channels;
enquire about or use services provided by Award Global or a related business;
subscribe to communications, newsletters or marketing materials;
attend an event, seminar or promotion;
submit a job application;
interact with our employees, representatives or business partners; or
otherwise provide information to us.

We may also collect personal information from third parties where permitted by law, including related companies, referral partners, professional advisers, service providers, publicly available sources and other organisations involved in providing services to you.

If we receive personal information about you that we did not request, we will determine whether we are permitted to retain it. Where we are not permitted or required to retain the information, we will take reasonable steps to destroy or de-identify it.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, we may require your identity where it is necessary to provide a requested service or where identification is required by law.

4. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

responding to enquiries and requests;
providing, arranging or facilitating products and services;
assessing your requirements and referring you to an appropriate Award Global business, representative or service provider;
communicating with you regarding products, services, transactions or enquiries;
managing customer and business relationships;
processing applications and maintaining business records;
administering our website and online services;
improving our products, services, systems and customer experience;
conducting research, data analysis, business planning and quality assurance;
managing events, promotions and marketing activities;
recruiting and assessing job applicants;
preventing fraud, misuse, security incidents or unlawful activity;
complying with legal, regulatory, licensing, compliance and reporting obligations; and
managing our internal business and administrative activities.

We may also use your information for another purpose where you have consented to that use or where the use is otherwise permitted or required by law.

5. Disclosure of Personal Information

Where reasonably necessary for the purposes described in this Privacy Policy, we may disclose personal information to:

related companies and businesses within the Award Global group;
employees, contractors and authorised representatives;
financial institutions, lenders, property developers, real estate professionals and other parties involved in providing a service you have requested;
professional advisers, including lawyers, accountants, auditors and consultants;
information technology, cloud hosting, software, communications, data storage and cybersecurity service providers;
marketing, analytics and customer relationship management service providers;
payment and transaction service providers;
government agencies, regulators, law enforcement authorities or other bodies where required or authorised by law; and
other third parties with your consent or where disclosure is otherwise permitted by law.

We do not sell your personal information to third parties.

6. Overseas Disclosure

Award Global operates and works with related entities, business partners and service providers in Australia and overseas.

As a result, personal information may in some circumstances be disclosed to, accessed by or stored with overseas recipients.

Depending on the nature of the service and the technology or service providers involved, overseas recipients may be located in jurisdictions including China, Taiwan, Nepal, Singapore, the United States and other countries in which our related entities or service providers operate.

Where Australian privacy laws apply to an overseas disclosure, we will take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, maintain security and improve our services.

Information collected automatically may include:

IP address;
browser and device type;
operating system;
pages visited;
referring website;
date and time of access; and
interactions with website content.

We may use third-party analytics, advertising, website hosting, security or other technology services which may also use cookies or similar technologies.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of parts of our website.

8. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or embedded content such as videos, maps, social media content or other external services.

Third-party websites and services operate independently from Award Global and may collect information in accordance with their own privacy policies and terms.

Award Global is not responsible for the privacy practices of third-party websites or services. We encourage you to review the applicable privacy policy before providing personal information to a third party.

9. Direct Marketing

Where permitted by law, we may use your contact details to provide information about products, services, events or opportunities that we believe may be relevant to you.

You may opt out of receiving direct marketing communications at any time by:

using the unsubscribe function contained in an electronic marketing communication; or
contacting us and requesting that marketing communications cease.

We will process opt-out requests within a reasonable period.

Opting out of marketing communications will not prevent us from contacting you where communication is necessary in connection with an existing service, transaction, enquiry, legal requirement or administrative matter.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include physical, administrative and technical safeguards, access controls, authentication measures, cybersecurity protections and the use of reputable technology and hosting providers.

However, no internet transmission, electronic communication or information storage system can be guaranteed to be completely secure. You should take appropriate precautions when transmitting personal or confidential information electronically.

Where required by applicable law, we will assess and respond to eligible data breaches in accordance with the requirements of the Privacy Act 1988 and the Notifiable Data Breaches scheme.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes and maintain appropriate business and transaction records.

The applicable retention period may vary depending on the type of information, the nature of our relationship with you and any applicable legal, regulatory, licensing or professional requirements.

When personal information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it, subject to applicable legal requirements and reasonable backup and archival processes.

12. Access to Your Personal Information

You may request access to personal information we hold about you.

We will generally provide access within a reasonable period, subject to any exceptions permitted by law.

In some circumstances, we may be unable to provide access to some or all of the requested information. Where required, we will explain the reason for refusing access and the available mechanisms for reviewing or challenging that decision.

We may need to verify your identity before providing access to personal information.

13. Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete, relevant and up to date.

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

We may request information necessary to verify your identity or the requested correction before updating our records.

14. Privacy Complaints

If you have a question or concern about how we have handled your personal information, or believe that we may have breached our privacy obligations, you may submit a privacy complaint to us using the contact details available on our website.

Please provide sufficient details to allow us to understand and investigate your concern.

We will acknowledge and investigate privacy complaints within a reasonable period and will communicate the outcome of our investigation where appropriate.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulator.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal and regulatory requirements.

The current version will be published on our website and will show the date on which it was last updated.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

For questions, requests for access or correction, or privacy-related complaints, please contact Award Global through the contact details published on our website:

Award Global Pty Limited
ABN 13 132 881 960
Sydney, NSW, Australia

Website: https://www.awardglobal.com.au

Please use the Contact Us page on our website for privacy enquiries.